Shipping policy
Returns & Refunds Policy
Last updated: July 2026
At Niftybits, we want you to love what you ordered. If something isn't right, we're here to help.
Our Returns Window
You have 30 days from the date you receive your order to request a return or refund.
What we accept returns for:
✓ Item arrived damaged or broken ✓ Item is faulty or doesn't work as described ✓ Wrong item was sent ✓ Item significantly different from the product description
Change of mind returns
We understand things happen. If you've changed your mind, we'll do our best to help — however, return shipping costs are the responsibility of the customer for change of mind purchases. Items must be unused and in their original packaging.
How to request a return:
- Email us within 30 days of receiving your order
- Include your order number and a brief description of the issue
- For damaged or faulty items, attach a clear photo — this speeds everything up
- We'll respond within 2 business days with next steps
Please don't send anything back without contacting us first.
Refunds
Once your return is approved, your refund will be processed within 5 business days back to your original payment method. You'll receive a confirmation email when it's done.
Replacements
For faulty or damaged items, we're often able to send a free replacement instead of a refund — just let us know which you'd prefer.
Items we can't accept returns on:
✗ Items returned more than 30 days after delivery ✗ Items that have been used, modified, or damaged by the customer ✗ Items returned without prior contact
Shipping costs
• Faulty or incorrect items — we cover return shipping • Change of mind — customer covers return shipping